Contact
Questions about Kilele Archade, a subscription, a school account, or a problem with the app — this is how to reach a person.
kilelearchade@gmail.com
Support, billing and general enquiries.
0796 250 511
Fastest for anything urgent, including a payment that did not go through.
0796 250 511
Kenyan number, WhatsApp and voice.
If you completed an M-PESA payment and the app did not update, the money is not lost and the access is not gone. A scheduled job re-checks pending payments against the provider and completes them automatically. It runs hourly, so a payment made late at night is usually settled within the hour.
If it has been more than a few hours, contact us with the phone number the payment was made from and the approximate time, and we will look at it directly.